1 to 3 days according to the country
We process orders from Monday to Thursday, and we deliver on Tuesday to Wednesday.
We are closed on French holidays.
Any orders received before 10am French time will be proceed the same day.
Orders received after 10am French time will be proceed the next working day.
If you want to track the shipment please go to our tracking page with the Fedex tracking number.
To be sure to receive the cheeses on time, we advise you to take an extra 24 hours delivery to avoid any specials circumstances such as bad weather conditions or clearence delay etc.....
Delivery to France : Our carrier is DHL.
If parcel is to be shipped to USA: Our carriers will only deliver to the address you indicated on your order. Please make sure somebody is there to receive the package. If not the package will be returned to the carriers local depot, with a notice of an attempted delivery left at the address. this delay could damage the cheeses and we cannot be held responsible.
Should you wish for any reason to change the delivery address, it is your responsibility to contact your local carriers office and organize it with them. We cannot be held responsible if this change of address damages the cheeses. Our carriers will not deliver to neighbors unless you inform them.
Due to our strict quality standards, we are not able to P.O. boxes, or to APO/FPO addresses at this time. We are sorry for the inconvenience, but we are unable to guarantee that our products will arrive in a timely fashion or in excellent condition when shipped to P.O. boxes.
For US Saturday deliveries, if available from Fedex, there will be an additional charge of 20.00 Euros.
Our concern is that the cheeses are delivered to you at the address requested in the shortest possible time. Thank you respecting the above. Bon appetit!.
For any futher information, please contact our customer service at firstname.lastname@example.org